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Affordable Care Act (ACA) Navigator

Job Type

Pinellas County Urban League, 31st Street North, St. Petersburg, FL, USA


About the Role

An ACA Navigator is a position that will assist individuals in enrolling in the Affordable Care Act Health Insurance Marketplace and accurately report on activities.


Position: ACA Navigator

Department: ACA Programs/Health Division

Supervisor: Health Manager

Job Type: Full-Time

Salary: up to 41,000.00 annual

Revision Date: May 2024

Purpose of Position

An ACA Navigator is a position that will assist individuals in enrolling in the Affordable Care Act Health Insurance Marketplace and accurately report on activities. Candidate are required to be fingerprinted and background checked after completing a minimum of 20 hours of an HHS-developed training program and passing an exam to ensure appropriate understanding of relevant Exchange-related information prior to beginning Navigator work.

Essential Functions and Job Responsibilities

• Scheduling and taking in-person appointments for enrollment services.

• Conduct follow-up phone calls.

• Answer a 1-800 toll-free phone line for consumers needing assistance.

• Attend outreach events and speaking with consumers in public venues, and daily data entry.

• Navigators are expected to carry out the statutory and regulatory duties including: maintaining expertise

in eligibility, enrollment, and program specifications including that of Medicaid and CHIP (Children’s

Health Insurance Program) in addition to the Federal Health Insurance Marketplace.

• Conduct public education activities to raise awareness about the Exchange.

• Provide information and services in a fair, accurate, and impartial manner.

• Facilitate selection of a Qualified Health Plan.

• Provide referrals to any applicable office of health insurance consumer assistance to address consumer

grievances, questions, or complaints about their health plan, coverage, or a determination.

• Provide information in a manner that is culturally and linguistically appropriate and accessible to

individuals with disabilities.


• Bachelor’s Degree preferred in Education, Social Work, Health, etc.; Associates Degree or combination

of education and experience considered.

Job Specifications and Requirements

• Ability to communicate clearly in person and on the phone.

• Ability to conduct outreach.

• Willing to drive to identified sites.

• Experience with health insurance and taxes, preferred.

• Excellent written and oral communication skills.

• Must be computer literate using Microsoft Office or similar applications.

• Positive and team-oriented attitude.

• Outstanding organizational skills.

• Ability to carry out responsibilities with flexibility to adapt to changing needs and goals.

• Ability to work effectively with persons of all ages and diverse backgrounds, skills and abilities.

• Ability to balance the needs and expectations of multiple constituents.

• Bilingual strongly preferred by not required.


• Must have a valid Florida Driver License and reliable transportation.

• Must pass a Level 2 background screening.

Submit Cover Letter and Resume to: |

About the Company

Our Mission

The mission of the Pinellas County Urban League is to enable and empower African-Americans and others who are underserved in our communities to achieve their highest human potential and secure economic self-reliance, parity, power and civil rights.


Pinellas County Urban League is an equal opportunity employer and is committed to complying with all federal, state and local equal employment opportunity (“EEO”) laws.

Pinellas County Urban League strictly prohibits discrimination against any employee or applicant for employment because of the individual's race, color, sex (including pregnancy), religion or creed, national origin, alienage, citizenship, age, sexual orientation, disability, gender, identity or expression, sexual and reproductive health decisions or decision making (of employees or their dependents), familial status, marital status, partnership status, genetic predisposition or carrier status, veterans status, domestic violence victim status, arrest or pre- employment criminal conviction record, or any other characteristic protected by law.

This policy applies to all Pinellas County Urban League activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, discipline and discharge. This policy also bans discriminatory harassment. Employment at the Pinellas County Urban League is at will.

EEO Policy

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