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ACA Senior Navigator

Job Type

333 31st St N, St. Petersburg, FL 33713, USA


About the Role

An ACA Senior Navigator is responsible to assist the Program Director with their responsibilities to oversee staff, administering and coordinating all aspects of the Pinellas County Urban League’s Affordable Care Act (ACA) Navigator Program, serve as an expert in complex enrollment situations and conduct outreach to new community stakeholders to increase reach to new consumers. Senior navigators have 2-5 years of enrollment or comparable experience.

During ACA Open Enrollment – Must be available to work weekdays, evenings, and weekends as assigned.

Essential Functions and Job Responsibilities

Responsible for all administrative and management activities related to implementing programs.
Hires, trains, and evaluates staff; establishes effective working relationships and lines of communication with program staff and management team.

Oversee that Navigators carry out the statutory and regulatory duties including maintaining expertise in eligibility, enrollment, and program specifications.

Completes annual performance goals and performance reviews, including introductory reviews in a timely fashion for all staff.

Attend meetings with Stakeholders and Urban League Affiliates.

Assesses and resolves operational and personnel issues within written policies and procedures.

Maintains a working understanding and knowledge of all programs related to client data management systems.

Maintains a working understanding and knowledge of the ACA contract and operational policies and procedures.

Monitors and evaluates the accuracy of the program paperwork and clients files to ensure compliance with all relevant rules, regulations, and guidelines, conduct site visits of scheduled outreach events.

Prepares with Fiscal staff for all external audits for funding sources.

Ensures that all internal and external corrective actions are implemented and maintained.

Provides coordination and acts as a liaison to a wide variety of groups including governmental agencies, community-based organizations, contractors, educational institutions, and employers to further the goals of the Urban League.

Informs the Program Director on all matters of importance and concern regarding ACA.

Supervises and ensures the accuracy of reports in a timely manner.

Evaluates programs and suggests program changes and/or development.

Maintains positive relationships with funding source representatives; responds to inquires timely and accurately; attend meetings of funding sources.

Facilitates staff development through group and individualized activities.

Prepare reports as requested to address inquiries from internal and external sources.

Responsible for implementing a comprehensive performance management system that complies with

Urban League policies and ensures 100% contract compliance and utilization.


  • Bachelor’s Degree preferred in Education, Social Work, Health, etc.; Associates Degree or combination of education and experience considered.

  • At least three years of job related experience including health insurance and taxes. 

  • At minimum three years of experience in administration and staff supervision. 

  • At minimum, 2 years of data management experience ϖ Ability to coach and train staff as well as identify skill gaps. 

  • Detailed knowledge and experience in case management and documentation

  • Ability to communicate clearly in person and on the phone.

  • Ability to conduct outreach.

  • Willing to drive to identified sites.

  • Experience with health insurance and taxes, preferred.

  • Excellent written and oral communication skills.

  • Must have documented proficiency in group facilitation.

  • Must be computer literate using Microsoft Office or similar applications.

  • Positive and team-oriented attitude.

  • Outstanding organizational skills.

  • Ability to carry out responsibilities with flexibility to adapt to changing needs and goals.

  • Ability to work effectively with persons of all ages and diverse backgrounds, skills and abilities.

  • Ability to balance the needs and expectations of multiple constituents.

  • Bilingual strongly preferred by not required.

  • Must have a valid Florida Driver License and reliable transportation.

  • Must pass a Level 2 background and drug screening.

About the Company

For over 44 years, Pinellas County Urban League has provided access to life-enhancing opportunities. Pinellas
County Urban League is known for industry-leading expertise in economic development, housing development,
health, and education. Our agency promises to increase economic value in underserved communities. We
promise to increase economic value ONE person, family, business, and community at a time.

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