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ACA Navigator

Job Type

333 31st St N, St. Petersburg, FL 33713, USA


About the Role

An ACA Navigator is a position that will assist individuals in enrolling in the Affordable Care Act Health Insurance Marketplace and accurately report on activities. Candidate are required to be fingerprinted and background checked after completing a minimum of 20 hours of an HHS-developed training program and passing an exam to ensure appropriate understanding of relevant Exchange-related information prior to beginning Navigator work.

Essential Functions and Job Responsibilities

Scheduling and taking in-person appointments for enrollment services.

Conduct follow-up phone calls.

Answer a 1-800 toll-free phone line for consumers needing assistance.

Attend outreach events and speaking with consumers in public venues, and daily data entry.

Navigators are expected to carry out the statutory and regulatory duties including: maintaining expertise in eligibility, enrollment, and program specifications including that of Medicaid and CHIP (Children’s Health Insurance Program) in addition to the Federal Health Insurance Marketplace.

Conduct public education activities to raise awareness about the Exchange.

Provide information and services in a fair, accurate, and impartial manner.

Facilitate selection of a Qualified Health Plan.

Provide referrals to any applicable office of health insurance consumer assistance to address consumer grievances, questions, or complaints about their health plan, coverage, or a determination.

Provide information in a manner that is culturally and linguistically appropriate and accessible to individuals with disabilities.


  • Bachelor’s Degree preferred in Education, Social Work, Health, etc.; Associates Degree or combination of education and experience considered.

  • Ability to communicate clearly in person and on the phone.

  • Ability to conduct outreach.

  • Willing to drive to identified sites.

  • Experience with health insurance and taxes, preferred.

  • Excellent written and oral communication skills.

  • Must have documented proficiency in group facilitation.

  • Must be computer literate using Microsoft Office or similar applications.

  • Positive and team-oriented attitude.

  • Outstanding organizational skills.

  • Ability to carry out responsibilities with flexibility to adapt to changing needs and goals.

  • Ability to work effectively with persons of all ages and diverse backgrounds, skills and abilities.

  • Ability to balance the needs and expectations of multiple constituents.

  • Bilingual strongly preferred by not required.

  • Must have a valid Florida Driver License and reliable transportation.

  • Must pass a Level 2 background screening.

About the Company

For over 44 years, Pinellas County Urban League has provided access to life-enhancing opportunities. Pinellas
County Urban League is known for industry-leading expertise in economic development, housing development,
health, and education. Our agency promises to increase economic value in underserved communities. We
promise to increase economic value ONE person, family, business, and community at a time.

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